☑️Support

Understanding that seamless access to support resources and effective communication channels are crucial for a positive user experience, Solaric offers a robust support system geared towards providing our community with timely assistance and answers. Below, we detail how users can get support and contact the Solaric team for any queries or concerns they may encounter.

Accessing Customer Support

• Help Center: An extensive knowledge base containing articles, guides, and answers to frequently asked questions is available 24/7 for self-service support.

• Support Tickets: For more personalized assistance, users can submit support tickets through our platform, detailing their issues for the support team to address promptly.

• Live Chat: A live chat feature on our website offers real-time assistance during business hours, allowing for an immediate response to urgent inquiries.

Contacting the Solaric Team

• Email Support: For non-urgent matters or detailed inquiries, users can contact us via email. Our dedicated support team aims to respond to all queries within 24-48 hours.

• Community Forums: Engaging with the community can be a helpful way to receive peer support and collaborate on solutions. Our forums are monitored by team members who can step in to provide assistance as needed.

• Social Media: Solaric maintains an active presence on various social media platforms. Users can reach out for support or join the conversation for community-driven help.

Assistance with Technical Issues

• Technical Support Team: If you encounter technical difficulties or require assistance with platform functionalities, our specialized technical support team is on hand to help troubleshoot and resolve such issues.

• Developer Resources: For technical users or developers needing more in-depth assistance or information on API integrations, we provide a repository of developer resources and documentation.

Access to Emergency Support

• Emergency Contact Line: In the event of a critical issue or security concern, we have established an emergency contact line that is monitored around the clock for immediate assistance.

Additional Resources and Contact Methods

• Webinars and Workshops: Regularly scheduled informational sessions can help users better understand the platform and its features, reducing the need for support.

• Feedback Channels: User feedback is invaluable to us. We offer various channels through which users can submit their suggestions and comments, contributing to the continuous improvement of the Solaric platform.